Lab Manager at Rock Hill

Job Description

One of the nations largest and most progressive dental services providers, DentalOne Partners supports more than 150 flourishing practices in 14 states — with many more on the way. Our ongoing success is a direct result of the close bonds weve forged with our tightly knit team of dental professionals. We foster a culture of collaboration with the goal of creating world-class dental practices.

Job Description

Position: Lab Leader
Reports to: Senior Leader of Operations
Direct reports: Lab Technicians
Matrix reports: Orthodontic Assistants
FLSA status: Exempt

Purpose: The Lab Leader"s (LL) primary responsibility is to ensure the creation of quality
oriented and visually attractive products that meet or exceed doctor and patient
expectations and desires in a timely manner. The LL is to create and maintain strong
partnerships with practice staff and leadership.

Essential Functions:

• Demonstrates a concern for the needs and expectations of patients/doctor and making them a high priority; maintains contact with the practice; meets patients" expectations for aesthetics and function; handles, directs and/or resolves patient complaints
• Demonstrates successfully meeting quality requirements to ensure highest levels of patient and doctor satisfaction; ensures quality assurance of all outgoing cases
• Monitors the quality of results; ensures product meets specifications (thickness, carvings, polishings, etc.); delivers a clean product with no acrylic spurs or bubbles
• Initiate and follow quality control procedures for all cases prior to try-in or delivery
• Recognizes the importance of timing and key individuals in achieving results; uses resources effectively and in line with company policy and goals
• Work effectively with implant cases and precision attachments
• Communicates in a way that is clear and well organized with patients, doctor and staff; communicate appropriate turnaround dates to doctor and staff and meet deadlines; answers patient and doctor questions and addresses any concerns
• Read and understand prescriptions as to specifications and ask questions if clarification is needed
• Projects credibility, poise, and confidence even under difficult or adversarial conditions
• Identifies work-related problems; analyzes problems in a systematic, timely manner; acts decisively to implement solutions and resolve crises.
• Complete repairs during patient visit or within 24 hours
• Perform efficient lab procedures to maintain doctors" schedules
• Looks for "win-win" solutions, seeks agreement on a solution and elicits commitment to making solutions work effectively; includes others in processes and decisions; displays kindness to give others attention, appreciation, encouragement and common courtesy.
• Demonstrates flexibility and adaptability, willingness to change to meet the needs of others while still maintaining own objectives; able to adjust to frequent changes in work-related procedures; open to new approaches; readily adapts to new circumstances or methods of working; adapts behavior to suit the situation.
• Organizes, coordinates, and prioritizes resources to achieve optimal results, and ensures that the team is working efficiently together and understands what results are expected
• Setting clear performance targets; conveying timeliness and quality of work expected; evaluating progress; providing specific feedback on a regular basis that enables others to understand when they have done a good job and how they can improve in the future; addressing performance problems by gathering information and setting goals for improvement in a fair and consistent manner; give praise and feedback as appropriate.
• Is knowledgeable about legal practices and laws applying to functional area; develops and updates existing functional systems and policies in order to uphold relevant laws and industry standards;
• Ensure lab operates in an efficient and organized manner
• Manage work flow for effectiveness and efficiency
• Monitor all incoming cases for required impressions and specifications
• Adhere to all OSHA and HIPAA guidelines
• Sterilize and seal all products according to OSHA guidelines
• Maintain supply levels within budget and at appropriate levels to support production
• Maintain cleanliness and order of lab area
• Support product flow and maximize budgeted payroll hours by effectively scheduling staff
• Be aware of and follow practice schedule by arriving on time for all scheduled shifts
• Lead by example; exercise good team work; have mutual respect for team; partner with team to create an exceptional experience for patient.

Job Requirements

• Must be CDT
  o Bachelor"s or Associate"s Degree preferred; high school diploma or equivalent required
  o Minimum 3 years management level experience
  o Minimum 4 years lab work experience
  
  
• Skills/Abilities:
  o Outstanding positive attitude and demeanor
  o Superior hand-to-eye coordination and manual dexterity
  o Strong initiative
  o Professionalism in all aspects of job
  o Good grooming and professional image
  o Strong interpersonal and relationship building skills
  o Strong organizational skills and attention to details
  o Ability to multi-task and work in a fast paced environment
  
  Work environment/Conditions:
  
  
• Travel as needed for training and to perform job functions
• Safety procedures and personal protective equipment required including protection to minimize the risks from radiographs and blood borne pathogens

We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, special disability or medical or veteran status in accordance with federal law. In addition, the Company and any of it’s subsidiaries and affiliates, all comply with applicable state and local laws prohibiting discrimination in employment in every jurisdiction in which it maintains facilities.
Country: USA, State: South Carolina, City: Rock Hill, Company: DentalOne.