Tier 2 Desktop Support Technician at Spartanburg

IT

City of Spartanburg

Tier 2 Desktop Support Technician

This is an intermediate level position within the IT department that reports to the Information Technology Manager. This position supports desktops, mobile devices (tablets and smart phones), printing, mobile connectivity for police, fire and city fleet, desktop security, patching, scripting, package deployment and system management.

Responsibilities:

Perform entry-level network diagnostics and repairs as directed.
Troubleshoot Police, Fire and City fleet of computers, mobile devices and peripherals

Install and configure smart phones and tablets (apple, android and windows) and provide training for end-users before deployment.
Perform necessary diagnostic and corrective actions for hardware and software problems.

Provide and /or Coordinate informal and formal training of end users.
Understanding of Anti-Virus and Anti-Spyware programs with knowledge of removing and restoring infected machines.
Provide entry-level printer repair and diagnostic of Citys printer fleet.

Monitor and maintain software and operation system updates, software compliance and document and maintain records as it relates to compliance.

Assist with IT project planning and deployment. Other duties assigned as required.
Qualifications:

Associates degree; two years of experience working in an end-user desktop support role or computer operations environments; A+ Certification; or equivalent experience.

Basic understanding of TCP/IP networking.

Ability to install configure, maintain and troubleshoot Microsoft Windows XP/7/8 and Office 2003/2007/2010.

Working knowledge of operating systems/hardware/software. Self-motivated; Strong analytical skills. Must be able to lift 60 lbs.; Willing to continued training with limited travel

Must be available for 24 on call rotation; Must be able to pass Drug Test and CJIIS background check. Salary Depends upon experience. Starting salary is $40,000.

Please submit cover letter and resume to:

Human Resources

City of Spartanburg

P.O. Drawer 1749

Spartanburg, SC 29304

Email - hr2@cityofspartanburg.org

Fax 864-596-2262

An Equal Opportunity
Employer

Date of Notice: October 25, 2013

Closing Date: November 13, 2013 5pm

Source: goupstate.monster.com

Country: USA, State: South Carolina, City: Spartanburg, Company: City of Spartanburg.