GENERAL MANAGER at GREENVILLE

Job Description

ITG is seeking a General Manager for our location in Greenville, SC.  The General Manager is responsible for end to end implementation of the digital upgrade for our customer in the assigned market of Greenville, NC.  The General Manager is also required to assist the Regional Director of Operations with deploying Company initiatives. 

 

Essential Duties and Responsibilities include the following. Other duties may be assigned.

 

• Directs the successful execution of the field workforce function to include dispatching of work, routing of work, disposition of work, building of quota, quota adherence, and all field support activities (call handling, job updates, tech support, text/chat handling, pre/post
  calling), ticketing, ticket tracking and handling, escalations, field communications, reporting, and automation tool and handheld support
• Manage sub-contractors assigned to this project (swapping analog equipment for digital, as well as, trouble calls)
• Ensure all work by sub-contractors is being completed to specifications and equipment is being reconciled in a timely manner
• Manages all assigned projects to completion ensuring on-time delivery, meeting of budgetary demands, and maintaining overall project ownership
• Promotes safety awareness (and OSHA regulations) with technicians in order to provide a work environment free from injury
• Administers policies, procedures, and tracking in order to facilitate continuous improvement
• Reviews and analyzes forecasts and recommends changes when appropriate. Updates forecasts for new developments to provide management with a current perspective of the business
• Responsible for maintaining department budgets, completing reports on a timely basis, and monitoring and controlling expenses

• Compiles explanations and action plans for weekly/monthly metric review

• Have a proven ability to hire, train, coach and motivate staff
• Ability to multi-task in fast paced environment.  This includes goal setting, production, budgeting, efficiently solving issues with customers, technician scheduling and morale
• Show exemplary customer service to customers, corporate leadership, subordinate supervisors and technicians, ability to instill technicians with professional, customer service driven attitude
• Acts as a single point of contact for project status. Maintains communication with Corporate Leaders
• Consistent exercise of independent judgment and discretion in matters of significance
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary

 

Job Requirements

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

• Technical experience in cable television, broadband telecommunications network, and fiber optic experience required
• Minimum 5 years field supervisor/management experience in Cable TV and Broadband telecommunications required
• Ability to read, understand and follow written procedures
• Excellent ability to multi-task in fast paced environment
• Must be able to frequently lift 70 lbs, climb heights and work in attics & crawl spaces
• Candidates must be able to pass pre-employment testing (MVR, drug and background)
• Valid drivers license 

• Must possess strong leadership, interpersonal, written and verbal communication skills
• Must possess strong problem solving, decision making, analytical skills and organizational skills

 

Education and/or Experience  

Bachelors degree (B. A.) from four-year college or university; or five to seven years related experience and/or training; or equivalent combination of education and experience.

 

 

EOE
Country: USA, State: South Carolina, City: GREENVILLE, Company: ITG.