SENIOR IT SUPPORT SPECIALIST at Rock Hill

Job Description

JOB SUMMARY:
The Senior IT Support Specialist takes a leadership role in all client and helpdesk administration and support functions, life-cycle IT project management and IT-related end-user training. This position works as a part of a team to provide a variety of essential IT-related services to a worldwide corporate user community.

PRIMARY JOB FUNCTIONS:

 
• Responsible for coordinating the effective resolution of end user problems, determining key performance measures and metrics, recommending upgrades and replacements, and analyzing existing business processes; supervises a team of PC Support Technicians working as a team to resolve and manage these issues

• Responsible for overseeing PC setup and configuration, application loads, and hardware troubleshooting
• Responsible for the effective and efficient design and functioning of all computer system software, hardware, and peripheral equipment necessary to maintain normal data processing functions
• Oversees the work of system technicians and/ or analysts through direct or indirect supervision  Schedules necessary maintenance and installation
• Maximizes performance capabilities and cost effectiveness of new and existing systems 
• Serves as in-house consultant for maintenance and development issues related to computers and equipment

 

Job Requirements

Education and Training:

• AS/AA required, BS/BA preferred
• MCP, A+ or equivalent certification

Experience:
Two years’ experience in IT working in a technical/helpdesk role in an enterprise helpdesk support environment

Knowledge, Skills & Abilities:

• Must have hands on experience with Windows XP/7, Office 2007/2010, Internet Explorer 9, Symantec Endpoint Protection, Active Directory for Server 2003/2008, Exchange 2010
• Knowledge of Cisco IOS, Active Directory, DHCP, DNS, WINS, TCP/IP, routing, switching and VLANs is a plus
• Ability to work in a team environment
• Self-motivated with strong organizational and interpersonal communication skills and the ability to absorb information quickly are essential
• Must be available to work overtime as needed

Country: USA, State: South Carolina, City: Rock Hill, Company: 3D Systems, Inc..