Collector 1 at Fort Mill

Job Description

Wells Fargos Consumer Lending Group (CLG) is an industry leader in supporting homeowners and consumers. We put customers at the center of all that we do. We make every decision and design every product and service with our customers in mind.It starts with you. We must attract, develop, retain and motivate the most talented people those who care and who work together as partners across business units and functions. We value and promote diversity and inclusion in every aspect of our business and at every level of our organization.The CLG team includes Home Lending, Consumer Credit Card, Personal Loans and Lines, Direct Auto, Dealer Services, Commercial Auto, Retail Services and Education Financial Services including the professional services teams that partner with these businesses - Human Resources, Finance, Credit Risk, and Compliance & Operational Risk.Our Default Servicing team engages, understands and advises consumer real estate customers of available solutions to resolve mortgage delinquencies.*NOTE - this position is for a PART-TIME Skip Trace Agent**Typical Schedule to include 28 hours a week. Monday - Thursday 5 PM to 10 PM and every Saturday 8 to 5.Collections Skip trace agent: Will make outbound calls to customers in default, performing collections activity when required Generally is completing or has completed a collections training program or has equivalent experience Knowledgeable of company products and services, policies, procedures, collections systems and how to apply this knowledge when communicating with delinquent customers Understands State and Federal regulations governing collection practices Knowledgeable of how to interpret and document information from various sources within the companys computer systems Makes manual outbound calls and may use auto-dial system to initiate customer contact and determine reason for delinquency Evaluates customers financial situations and negotiates terms of repayment to bring account current May be responsible for skip tracing and/ or collateral analysis Refers more complex issues to higher level Collections staff

Job Requirements

* Basic Qualifications:
6+ months experience in a direct customer contact, service, collections or sales environment.
* Minimum Qualifications:
Country: USA, State: South Carolina, City: Fort Mill, Company: Wells Fargo.