Spec I-ERC Transport Tech at GREENVILLE

Job Description

Join our team and take your career to the next level. Windstream is a communications and technology solutions provider with operations in 48 states and the District of Columbia, generating about $6 billion in annual revenues. We provide IP-based voice and data services, MPLS networking, data center and managed hosting services and communication systems to businesses and government agencies. Windstream also delivers broadband, digital phone and high-definition TV services to residential customers primarily in rural areas and we operate a local and long-haul fiber optic network spanning 100,000 route miles.

ERC Technician performs technical problem resolution, in a high stress environment, including analysis, trouble isolation and repair. Duties will include acting as a Customer Advocate in a 24x7x365 Network Operation Center for all Windstream internal and external, voice, data and VoIP services. A ERC Technician focuses on complex troubles in at least one trouble ticket discipline.
- Responsible for analyzing, testing, isolating and repairing network and customer issues. This may include any or all issues related to facilities, routing and translations, voice and/or data, TCM and/or VoIP products and service and the associated CPE equipment.
- Performs proactive monitoring, configuration management and fault resolution of complex voice and data services.
- Performs Customer Advocate duties while maintaining a positive and professional manner at all times, during high stress situations. Takes calls and provides status from and to customers on a regular basis.
- Works in conjunction with internal and external to the company technicians/engineers to troubleshoot and resolve customers issues.
- Has direct interaction and escalates troubles internally and externally (LECs and other carriers) on behalf of the customer.
- Maintains workload through a queue, detailing each ticket with notes of steps taken, test results and resolution data.
- Works tickets of a routine complex basis and may request some support of others.
- Contribute to realizing departmental company goals and objectives
- Other duties may as assigned.

Job Requirements

High School diploma or GED and one year of telecommunication experience preferably in Operations or Customer Service; or an equivalent combination of education and experience
Preferred Requirements: Associates degree or equivalent work experience. An understanding of telecom switching topology and network architectures, trouble ticket system knowledge, facilities and equipment system knowledge(CLR/DLR/Technical WordDoc), knowledge of Remote Circuit Testing and experience in dealing with LECs and other carriers.
A.S. Telecommunication
CCNA
Lucent Certification
Nortel Certification
Juniper Certification

Educational Assistance

Tuition Reimbursement

Professional Dues Reimbursement

Career Development and Training

Paid Time Off

Vacation

Holidays

Health Insurance

Medical and Dental Insurance Options

Prescription Drug Plan and Vision Coverage

Pre-Tax Flexible Spending Accounts

Retirement Plans

401(k) Plan With Employer Match

Experience the benefits of a growing company
For all that you put into your job, you deserve the best in return. From a friendly, team-based environment to progressive salaries and health plans, our benefits work hard for you. See for yourself.

Employment at Windstream is subject to post offer, pre-employment drug testing. EOE/AAP Employer.

There is no relocation package offered for this position.
We offer competitive salaries, a comprehensive benefits package, and opportunities to grow your career within an excellent working environment.
WINDSTREAM IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER


Country: USA, State: South Carolina, City: GREENVILLE, Company: Windstream.