Customer Account Exec - Supervisor at Charleston

Job Description

COACH. MENTOR. PROBLEM SOLVER.

Set a new standard
for service excellence

When a customer calls with a service or technical issue, your teams responsiveness, courtesy and knowledge make all the difference. Quality counts. So whether youre coaching your team to deliver great service -- or working directly with the customer - well count on you to set the standard.

In this leadership role, youll lend your expert guidance to our Account Executives to make sure each customer call results in a positive, productive outcome. Youll work to build a team committed to reaching - and surpassing - sales, service and operational business goals. And youll provide feedback and career development goals that enhance the teams knowledge of the industry, products, and quality customer service. As a supervisor, youll partner with other leaders to share ideas, ensure positive working relationships and foster effective communication.

In addition to strong motivational, team-building and communication skills, youll need to be comfortable as the go-to for a wide range of customer service situations, many requiring exceptional tact and diplomacy. The flexibility to work nights and weekends as needed is essential. A bachelors degree in business (or the equivalent) and 4-7 years of related experience are musts.

If youre a natural team-builder looking to build a career that lets you deliver a quality experience for every XFINITY customer, wed like to hear from you.

To get started on this new and exciting path, please use the link below to review the full job description and complete an application.

Job Requirements

Comcast is an Equal Employment Opportunity/Affirmative Action/Drug-Free workplace employer.
Country: USA, State: South Carolina, City: Charleston, Company: Comcast Cable.