Call Center at Charleston

Job Description

Location: North Charleston - SC

DURATION: 04 Month

Description:

Customer Financial Services (CFS) 800 Line - Representative Charleston

In this position, you would work in a fast-paced, intense, results-oriented call center environment. Your main responsibilities would be to handle heavy inbound (100+ per day) and outbound customer calls for accounts that are 30, 60, 90-plus days past due in order to identify and resolve outstanding issues for account rehabilitation and suspension prevention.

Our call center hours are 7:00 a.m. 9:00 p.m., Monday thru Friday and 8:00 a.m. to 5:00 p.m. on Saturday, closed on Sundays. Schedules are based on a shift-bid process and update twice annually. Holidays may be required and overtime is offered on a volunteer basis based on the needs of the business.

We are growing! So if you are interested in joining the world leader of innovation in communications, mobility, information and entertainment; now is the time! A great percentage of our contingent employees move into permanent positions within the company.

Potential Candidates Qualifications:

Associates degree or equivalent work experience
Call center, customer service or collections experience preferred but not required
Customer service experience in Hospitality, Retail or Banking will be considered
Ability to handle escalated calls and demonstrate strong negotiation, analytical and problem solving skills
Ability to work with internal/external customers; listening, sharing information and troubleshooting their issues.
Strong interpersonal and communication skills
Be comfortable multi-tasking; using a computer terminal to gather and research information
Ability to work 12pm- 9pm, Monday thru Friday and every other Saturday (8am-5pm) is required.#CBRose#

Rose International is an Equal Employment Opportunity Employer-M/F/D/V

About Rose

• Founded in 1993
• 21 office locations across the U.S.
• 130+ Customers; corporations and government agencies
• Employee Oriented Company
• Challenging Assignments across the U.S.
• Continuous Professional Development
• Challenging, Exciting and Professional Atmosphere
  

Join Our Team Today!

Employee Comments

We want you to work with us, but dont take our word for it. Take a look at this sampling of employee comments. They speak for themselves.
Rose is an assembly of people grounded in honesty, truth and dignity for all of its employees and contractors. Samba, Consultant
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Job Requirements

 
Country: USA, State: South Carolina, City: Charleston, Company: Rose International.