Project Manager: Service Delivery at Blythewood

Description

Project Management responsibilities including coordinating tasks for implementation of WC and CPP to include issue reporting and resolution, testing coordination, offshore resource coordination. Also includes new requests by customer. This role is customer facing so candidate must have ability to work with all levels of the customer project team including business, technical, and executive levels. Candidate will manage project schedules as well as complete billing and invoicing responsibilities. Must be able/willing to travel to customer sites as needed (approximately 15% travel). Property & Casualty Insurance industry experience highly desired.

Essential Job Functions

• Manages functional areas or department account leads on small to medium sized accounts to ensure that business solution objectives are met.
  
• Develops demand forecasts with account teams on small to medium sized projects to assist functional areas or departments in planning and delivering end-to-end services.
  
• Works with functional areas or departments to interpret and plan projects or workload forecasts.
  
• Manages and approves expenditures for accounts in line with the established policies and procedures.
  
• Manages complex relationships between delivery and consumer groups to ensure good client relations.
  
• Identifies and manages service improvements to increase customer satisfaction. Manages and ensures delivery of projects meet client and company expectations and needs.
  
• Partners with functional areas or departments to integrate new, enhanced and existing service offerings for accounts.
  
• Supports developing new business proposals and introduces new technology to enhance business solutions.
  
• Selects and hires employees. Trains and evaluates employees to enhance their performance, development, and work product. Addresses performance issues and makes recommendations for personnel actions. Motivates and rewards employees including providing salary increases, bonuses and promotions within allocated budgets and company guidelines.
  
• Prepares and recommends operating and personnel budgets for approval. Monitors spending for adherence to budget, recommends variances as necessary.
  

Qualification

Basic Qualifications

• Bachelors degree or equivalent combination of education and experience
  
• Bachelors degree in business administration, engineering, information systems or related field preferred
  
• Nine or more years of support services, project, or program experience
  
• Experience working with the technology industry
  
• Experience working with company products and operating systems
  

Other Qualifications

• Good project management skills
  
• Good analytical and problem solving skills
  
• Good interpersonal skills to interact with customers and team members
  
• Good leadership and organizational skills
  
• Good communication skills
  
• Good skills in managing to contracts and bugets
  
• Good relationship building skills
  
• Ability to work in a team environment
  
• Willingness to travel
  
  Country: USA, State: South Carolina, City: Blythewood, Company: CSC.