Business Process/qlty Mgr 2 at Fort Mill

Job Description

**Please note the posting duration may be shortened based on job seeker volume**Wells Fargo s Consumer Lending Group (CLG) is an industry leader in supporting homeowners and consumers. We put customers at the center of all that we do. We make every decision and design every product and service with our customers in mind.It starts with you. We must attract, develop, retain and motivate the most talented people those who care and who work together as partners across business units and functions. We value and promote diversity and inclusion in every aspect of our business and at every level of our organization.The CLG team includes Home Lending, Consumer Credit Card, Personal Loans and Lines, Direct Auto, Dealer Services, Commercial Auto, Retail Services and Education Financial Services including the professional services teams that partner with these businesses Human Resources, Finance, Credit Risk, and Compliance & Operational Risk.Join the #1 Mortgage originator and servicer (Source: Inside Mortgage Finance)Our Default Servicing team engages, understands and advises consumer real estate customers of available solutions to resolve mortgage delinquencies. JManages business quality initiatives including; process improvement & design, change implementation, customer analysis and resource allocation. Identifies risks and opportunities associated with redesign/improvement decisions and ensures alignment with business strategic plan. Responsible for the management of individuals and matrixed teams focused on designing work processes, defining business quality requirements and delivering a targeted customer experience. Provides overall direction for establishing and identifying design/redesign requirements, priorities, and deadlines for assigned initiatives. Incumbents are fully knowledgeable of both the finance and related technology and systems for the business area supported. Partners with senior managers to allocate and coordinates resources and determine appropriate staff levels.Specific responsibilities include: Manages business quality initiatives including; process improvement & design, change implementation, customer analysis and resource allocation. Provides overall direction for establishing and identifying design/redesign requirements, priorities, and deadlines for assigned initiatives. Incumbents are fully knowledgeable of both the finance and related technology and systems for the business area supported. Partners with senior managers to allocate and coordinates resources and determine appropriate staff levels. Identifies risks and opportunities associated with redesign/improvement decisions and ensures alignment with business strategic plan. Responsible for the management of individuals and matrixed teams focused on designing work processes, defining business quality requirements and delivering a targeted customer experience. Organizes, leads, and facilitates cross-entity, enterprise wide redesign initiatives that will encompass an end to end analysis and future state redesign that requires specialized knowledge or skill critical to the redesign effort. Provides consultation on the use of re-engineering techniques to improve process performance and product quality. Coaches multiple redesign teams in Lean and or six sigma process and tools. Drives business awareness of quality/process methodology. Expected travel is 50%.

Job Requirements

* Basic Qualifications:
12+ years business analysis experience.

* Minimum Qualifications:
Six Sigma and/or experience in reengineering disciplines.
Country: USA, State: South Carolina, City: Fort Mill, Company: Wells Fargo.