Director of Quality & Systems Improvement - South Carolina at Cayce

Job Description

Looking to change your career and do something different in your field of interest? The American Heart Association has the ideal position for the clinical health professional with background and experiences in quality and system improvement.

For three years in a row, the AHA has been voted in the top 20 non-profit organizations to work. We offer a competitive compensation and benefits package, ongoing professional development and training, and a diverse and inclusive environment in which to work and grow.

Interested and qualified candidates must apply online as the AHAs recruitment process does not include the utilization of faxed or hard copy resumes.

The American Heart Association is a drug, alcohol and tobacco-free workplace. EOE M/F/V/D We Value Diversity

Function:

Under the supervision of the Vice President, Quality & Systems Improvement and in close collaboration with internal and external team members is responsible for managing an assigned group of hospitals to recruit new customers and retain current customers, move hospitals and systems to Performance Achievement Status through account management, plan and implement effective operations across the team. The position is responsible for increasing participation through engaging new customers in territories not currently reached and retain those customers through consistent account management and the provision of specific education to foster measure improvement. Serves as affiliate subject matter expert on specific module and assumes the responsibility of identified director when appropriate.

Major Duties:

Is proficient in customer databases such as Microsoft Dynamics (MSD), National Cardiovascular Data Registry (NCDR), and the patient management tool and can accurately use databases to recruit new hospitals, retain current hospitals, engage EMS, and improve systems of care throughout the region.

Acquire new contracts through work with hospitals and internal/external collaboration to leverage hospital commitment to GWTG implementation, Hospital Accreditation, & EMS Recognition. 

Ensures 100% follow up with assigned hospitals through web registrant leads and National Education Series participants within 48 hours of receiving the list of participants.

In partnership with internal and external team members, identifies and understands Health Plans, within the affiliate, to present proposals demonstrating a Pay for Performance opportunity that includes implementation of GWTG in assigned locations.

Communicate with Vice President, Quality & Systems Improvement when appropriate with progress of new contract progression.

Be familiar and capable of providing Patient Management Tool (PMT) & NCDR training to customers as needed by hospital request.

Retention of GWTG hospitals and engagement of hospital team. Assist and provide resources for measure improvement.

Provides on-going opportunities on enhancements with PMT, measure specific improvement calls and relevant “hot topics". Coordinate schedule around national GWTG calls, affiliate or state calls as necessary. Provide speakers and handouts for each call.

Provide monthly check-in calls for hospitals and email appropriate information and resources as needed

Regularly provide timely and accurate performance data and give feedback reports to assigned hospitals.

Work with appropriate program coordinator as hospitals nears recognition status.

Work with hospitals on abstract and award processes; utilize appropriate program coordinate as needed.

Understand state systems of care in order to assist hospitals in participation in statewide initiatives

Be available by phone or email to answer measure questions and facilitate problem solving to customers.

Job Requirements

B.S degree in Healthcare Administration, or a related field or equivalent experience

Acuity in quality improvement

Knowledge of voluntary health organizations or nonprofit organizations preferred.

Capable of applying the principles and practices of Quality Improvement and consulting.

Knowledge of marketing principal and can easily adapt to quality improvement methods that increase market share.

Exceptional oral and written communications skills. Can easily adapt to working with Hospitals, Payers, Suppliers, C-Suite players, multi-disciplinary teams, QIO;s, Health Department’s, and the CDC

Intellectual flexibility and the ability to learn and apply new skills quickly.

Familiarity with strategic planning and budgeting experience.

Ability to travel as needed.

Will be able to adapt to understanding the role of Quality Improvement in the federal, state and local legislative process.

Must be proficient in Microsoft Office.

Must have a valid driver’s license, reliable transportation, and current auto insurance coverage.

Country: USA, State: South Carolina, City: Cayce, Company: American Heart Association.