Customer Service Professionals at Charleston

Job Description

Job Classification: Contract Position OverviewAerotek Charleston has partnered with a large call center in North Charleston. We are looking for Customer Service Representatives (CSR). Responsibilities will be to deliver timely, accurate and professional customer service to all customers. This position requires heavy phone and e-mail communication with customers, utilizing a wide variety of software tools to navigate customer accounts, research and review policies and procedures, and communicate effective solutions. The Customer Service team handles contacts from both internal and external customers via phone and email. CSRs must quickly build and maintain rapport with their customer during the inquiry process. The CSR will work as an internal liaison for all departments essential to identity thief explanations. Customer Service Representatives must have a strong work ethic, a desire to succeed, be a TEAM player and an advocate for the customer within the organization.Primary ObjectivesResponds to all customer inquiries via telephone and email Meets or exceeds quality and productivity goals assigned by managementDemonstrates clear and polite written and oral communicationMaintains a positive and professional demeanor and portrays the company in a positive light Demonstrates appropriate sense of urgency for email response times and phone service levelsFollows company policies and processes in order to process customer requests appropriatelyDemonstrates knowledge and use of departmental resources, policies and procedures. Uses customer service tools in order to provide an accurate response and an exceptional customer experienceEscalates customer issues appropriately and correctly. Demonstrates timely, accurate and professional customer serviceProactively communicates system and process issues, and customer feedback trends to managementExceeds customer expectations by going above and beyond.All other duties as assigned. Join Aerotek Professional Services®. Our customized employment solutions and personalized approach give job seekers access to great opportunities with competitive salaries. Aerotek offers comprehensive benefits that can include medical, dental, optical, and optional 401k. Dont put your career in the hands of just anyone; put it in the hands of a specialist. Launch or rejuvenate your career today with Aerotek Professional Services! Allegis Group and its subsidiaries are equal opportunity employers and will consider all applications without regard to race, marital status, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law.

Job Requirements

• INBOUND CUSTOMER SERVICE, OUTBOUND CALL CENTER, CUSTOMER SERVICE

Country: USA, State: South Carolina, City: Charleston, Company: Aerotek.