Manager, Contracts & Order Processing at Charleston

Job Description

When was a last time that a day at the office was accompanied by the satisfaction of knowing that you did something to change the world? For us at Blackbaud, thats an average day. Were developing the solutions that help non-profits focus on what they do best; whether thats saving the environment, educating children or solving the worlds major health concerns.

And while we are working to enable the success of over 28,000+ customer organizations, we are enabling the success of our company and our people. We are committed to developing the careers of our employees, in all professions, through learning and mentoring programs. And we do it all in an environment that values teamwork, diversity and philanthropy.

Blackbauds corporate finance group is seeking a Manager of Contracts & Order Processing that will be based out of our Charleston, SC office. This role will report to the Director of Contracts & Billing and will lead operations for the Sales Order process. We are looking for a proven leader to create and lead a best in class order processing team.

Responsibilities include:

• Organizes and directs the contracts/order processing team to perform their duties in a timely, accurate, cost efficient and effective manner by developing an ideal workflow, including automation and standardization
• Oversees deferred revenue processing in an efficient and accurate manner
• Implements policies and procedures to ensure the accuracy and timeliness of contract, billing and revenue processing
• Design, prepare and regularly review/analyze management reports that identify key indicators of operating performance and productivity
• Manages and administers all SOX key controls related to the order entry, billing and revenue activation processes.
• Lead process improvement efforts through the review of processes to streamline, redesign and automate as appropriate reducing manual efforts where possible and minimizing the possibility of errors and inefficiencies
• Leads special projects that aide in the efficient growth of the financial operations, including system migrations and integration of acquired operations
• Offer leadership to the team regarding the resolution of daily processing issues with customers, both internal and external
• Monitors team and individual performance against established metrics. Directs staff to take appropriate follow-up action on errors and discrepancies
• Trains and mentors staff and fellow team members, fosters an environment that encourages outstanding customer service and teamwork.
• Work closely with other finance management team including the Sales Operation Managers, Operational Accounting Manager, Corporate Controller and Collections Manager on strategic initiatives
• Ensure the teams responsibilities for month end and year end closings are completed timely

Job Requirements

Experience / Education

• 10 years related experience
• B.S. or B.A. Accounting Degree
• Strong leadership and supervisory skills
• Contract, billing and/or shared services experience
• Working knowledge of basic revenue recognition principles
• Working knowledge of CRM and GL systems (SAP preferred)

PI68904411
Country: USA, State: South Carolina, City: Charleston, Company: Blackbaud.