HOUSEKEEPING ROOM ATTENDANT at Mount Pleasant

Job Description

• Cleans and services assigned guest rooms in a timely and organized manner according to procedures and standards.
• Notifies guest services (front desk) when service is complete so rooms may be sold. Reports any room unable to be serviced within appropriate time standards to supervisor.
• Reports needed repairs of unsafe conditions to supervisor.
• Responds to requests from guests, supervisors or management in a timely and efficient manner.
• Maintains linen cart and supplies neat and organized to department standards.
• Maintains security of equipment, keys and supplies issued each day.
• Reports lost and found articles to supervisor.
• Follows procedures for team cleaning and self-inspecting program.
• Responds quickly to guest requests in a friendly manner. Reports appropriate complaints or requests to appropriate department. Follows up to ensure guest satisfaction.
• Provides a professional image at all times through appearance and dress.
• Follows company policies and procedures.

Note: Other duties as assigned by supervisor or management

Job Requirements

Education/Experience:

• Basic reading, writing and math skills, is preferred. No experience necessary.

Certification and/or License Requirement:

• None.

Skills and Qualities:

• Organizational skills
• Ability to prioritize tasks
• Attention to detail
• Considerate of guests and staff
• Flexible worker
• Appreciation of clean facilities
• Logic and reason
• Friendly and accommodating towards guests

Working Conditions:

• Will be required to work weekends and holidays.
• Will be required to work in fast paced environment.
• Will be required to work with common household chemicals.
• May be asked to work overtime.

Physical/Cognitive Activities:

• This description of physical and mental activities is not intended to describe essential job functions. Rather, its purpose is to give the job applicant a feel for the physical and mental activities of the job to the end that an applicant with a disability can determine whether he or she will be able to do this job either with or without accommodations.
• While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee is occasionally required to smell.
• Since cleaning is the major responsibility of this position, Room Attendants spend a significant portion of their workday involved in the following: unlocking, opening, pushing, pulling, lifting, bending and stretching.
• The vast majority of the time is spent moving about the property in order to clean guestrooms, and this is usually accomplished by walking.
• Communication skills are necessary some of the time in order to interact with hotel guests or staff.
• In addition to operating a vacuum cleaner, Room Attendants typically lift and pull items weighing as much as 25 pounds and pull/ push up to 200 pounds.
• Room Attendants will have the opportunity to used problem-solving abilities in a limited capacity.

Country: USA, State: South Carolina, City: Mount Pleasant, Company: Independently Owned & Operated Holiday Inn.