Key Account Manager at Laurens

Achievement of sales objectives with regards to acquisition of new projects, turnover, profitability.

Functions as initial contact point for customer for all questions related to projects, production status, quality.

Flawless information of all departments within the organization about customer requirements and problems.

Other duties as assigned.

Main duties, responsibilities and competencies:

1

Preparation and permanent update of presentation material for customer.

2

Maintain contact with key personnel at customer, identify decision makers at customer

3

Responsible for receiving of RfQs and preparation of quotations through coordination of activities with all related departments.

4

Preparation of sales budget for all projects and potential projects with customer.

5

Transfer of customer requests to the individual departments within the organization and feedback of information to the customer.

6

Participation in APQP Process to represent customer needs.

7

Assure compliance with approved methods and quality standards.

8

Establish and maintain a positive community relationship.

9

Act as potential customer contact point for all customer requests.

10

Continuous follow-up with production and materials department on actual projects and production schedules

11

Actively monitor and support any customer complaints and the resolution of them.

12

Information of Management about tendencies and strategies at the customer.

13

Support Program Manager or Quality personnel at meetings with customer.

14

In certain projects also involvement in vendor decision to ensure customer requirements.

15

Coordinate activities with European counterpart.

16

Provide technical customer support.

Additional personal objectives and competencies:

1. Maintain a high level of employee satisfaction.

2. Implementation of 5S program in sales area.

3. Planning of the strategic customer product range and related manufacturing plants.

Profile of Employee

- Degree in Mechanical Engineering with fundamental knowledge in the commercial and technical area.

- Knowledge in automotive and industrial components

- Experience in the technical and commercial coordination of projects

- Experience in customer relations, especially in the automotive industry

- Knowledge in the production methods machining, casting, forging, inspection

- 3+ years experience in the automotive industry and the technical and quality requirements.

- Must have valid drivers license.

- German language skills a plus (written and oral)

- Metric drawing reading skills required.

- Degree in Business Administration a plus.

Level of Thinking: Knowledge, Skills, Technical Proficiency

Problem Analysis

- Solves problems where facts are difficult to obtain requiring complex analysis and testing.

- Goal-oriented (customer relation, quality, delivery, profitability)

Decision Making/Autonomy

- Activities and decisions are complex and independent judgment is required in accordance with company policies

Teamwork/Interaction Skills

- Extensive coordination, communication, and team problem solving are required between departments/functional areas for production/service

- Responsible for team building/team development

Supervisory Responsibility

- Leads critical discussions

Budget Responsibility

- Accountable for departmental budget

Communication

Oral Communication

- Ongoing communication with work team, multi-shift

- Interdepartmental communication

- Leads meetings

- Customer communication, presentations, special communications

- Communication with vendors, customers (also in different countries)

- Communication with teams in Germany

Written Communication

- Compose letters/memos for internal/external use

- Complete forms for internal/external use

- Use e-mail system

- Use of special software for customer/supplier documentation

- Microsoft Office, Microsoft Project

Country: USA, State: South Carolina, City: Laurens, Company: Future Focus, LLC.