Primary Responsibilities:
Operations Management:
- Post cash received daily to the Alpha/ISIS/Oracle AR systems
- Focus on resolving unapplied payments in a timely manner
- Correct cash application errors by leveraging various research methods to correctly apply payments to open invoices
- Correct AR entry errors
- Load large manual remittances into Alpha/ISIS/Oracle AR
- Notify customers of payment errors and work to proactively correct customer behavior
- Post and reverse manually as necessary
- Resolve complex unmatched items as necessary
- Assist with month-end close as determined by supervisor
Technical:
- Assist with system testing and implementing system enhancements when required
- Align AR systems with multiple bank systems to ensure accurate transfer of Lockbox data
- Efficiently run and operate bank tools to easily reconcile bank receipts to Alpha/ISIS/Oracle receipts
- Utilize computing skills to create solutions for large files and unformatted data received from customers and the bank
Relationship Management:
- Maintain positive work relationships with members of other teams to whom information is provided or from whom information is gathered
- Assist in establishing and maintaining strong, collaborative relationships with internal (Sales leadership, Corporate, etc.) and external customers to identify additional ways to be of service and ensure customer satisfaction
- Other related duties as assigned
Qualifications:
- High School Diploma or equivalent
- 1 to 2 years of experience
- Basic understanding of cash application principles
- Ability to quickly enter data via 10-key
- Ability to demonstrate analytical thinking
- Ability to coordinate with other internal departments to deliver seamless service to customers
- Ability to assess a problem and promptly resolve it or escalate it to a supervisor
- Excellent communication and organizational skills
- Self motivated, willing to learn, and a team player
Technical Expertise
- Ability to understand and navigate different file formats: Microsoft Excel, Word, and various text file formats
- Ability to convert files to and from different formats (i.e., Text files into Excel files, Word data into Excel)
- Ability to quickly pull data via on line tools
Relationship Management:
- Ability to be flexible with position duties and scope of work
- Ability to work well in a team atmosphere
Country: USA, State: South Carolina, City: Columbia, Company: Kforce Inc.
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